Questions about donations

Targeted donations (to a programme or one of UNRWA’s areas of work)

Can I donate to a specific programme/country?

Donations to UNRWA can best be spent when UNRWA is given the freedom to prioritise spending and allocate funds to programmes and countries that need it most. Experience has shown that restrictions on donations (such as tying them to a region, a programme, a project, a category of person, etc) limit UNRWA’s ability to operate flexibly and that this harms the people we are trying to help. It also involves additional administration. 

UNRWA does however provide five different options for donations at present, giving donors the flexibility to contribute to our core programmes or emergency operations in the West Bank, Gaza, Lebanon or at Nahr el-Bared camp.

Credit card and online donation FAQs

How can I make a donation in a currency not shown on the form?

For online donations, which are made by credit card, we can only accept Euro (EUR), pounds sterling (GBP) and US dollars (USD). Limiting the number of currencies for credit card donations helps us reduce administration costs. 

What credit cards can I use, and for which currencies?

We can take donations via MasterCard, Visa debit and Visa credit. MasterCard and Visa payments are possible in euro (EUR), pounds sterling (GBP), and US dollars (USD). 

Can I make a donation without giving any personal details?

UNRWA takes great care to protect the personal data of its donors. Any personal data we record is kept confidential. We will not pass it on to anyone for commercial purposes. It is also important that you supply a valid email address in order for us to acknowledge your donation. Read our privacy policy.

How can I be certain that my online payment is safe?

UNRWA takes great care to keep the details you provide for credit card payments confidential. We use RBS WorldPay, which ensures an optimum level of security. To prevent fraud, your data is encrypted and then transmitted automatically and directly to the credit card issuer, who processes the payment. 

How can I be certain that the system has accepted my payment?

If you have given a valid email address, you will receive an email acknowledging your donation about 15 minutes later. If you do not receive a confirmation email, you can contact us at externalrelationsinfo@unrwa.org to request acknowledgement of your donation.

Tax deductibility of donations

Is my donation to UNRWA tax-deductible?

Donations made directly to UNRWA may not be tax deductible in your country of residence. Laws regarding contributions to United Nations agencies vary from country to country. Please contact your local tax advisor for guidelines on whether your gift is tax deductible. 

You can request an official donation receipt by sending us an email at externalrelationsinfo@unrwa.org. Be sure to give us your full name as it appeared on your donation, your address, the date you made the donation and the amount. It is advisable however that you first contact your local tax advisor for guidelines on whether your gift is eligible and what information should be reflected on the receipt.

Getting a receipt

When can I expect my receipt?

You can expect your receipt for a one-off donation within two weeks of the date you send it in. 

If you are making monthly donations through your bank account or credit card, you will also be sent a monthly receipt for your donation.

I donated several months ago. Why haven't I received a receipt? 

Please write to us at externalrelationsinfo@unrwa.org with as much information about your donation as possible. It is possible we had an incorrect email address for you. Be sure to give us your full name as it appeared on your donation, your address, the date you made the donation and the amount. Please include a phone number or email address so we can get in touch with you if we need to.

Using your donation

What percentage of my donation will go directly to those who need it?

We are fully committed to ensuring that your contribution goes directly to supporting those who need it most. We work very hard to keep our administrative costs as low as possible. We are currently spending less than 11 per cent on administration. 

How can I find out more about the cost of the UNRWA’s work and how it is financed?

Please visit the how you can help page for more information about the cost of UNRWA’s work, how it is financed and who our biggest donors are.

How do I know that my money will not end up in the wrong hands?

UNRWA has a tested system of checks and balances to ensure proper use of funds, including regular internal audits. Spending reports are also published for donors and the public and can be found in the resources section of our website.

UNRWA has its own Department of Internal Oversight, charged with providing independent, professional and objective internal audit, inspection, investigation and consulting services. 

UNRWA’s Commissioner-General is advised by the Advisory Committee on Internal Oversight which includes external members. The Agency is also audited by the independent UN Board of Auditors, which publishes its reports to the General Assembly. The Agency is bound by the principles of best practice of oversight that apply to the United Nations system as a whole.

Contacting the fundraising team

Who can I contact if I have questions about making a donation?

If you wish to speak to someone before making your donation, please call Rima from our fundraising team at (+972) 867 77728   (Monday – Friday, 9am – 3pm local time GMT+2).