UNRWA adopts a comprehensive approach in providing services to Palestine refugees
8 May 2011
UNRWA’s health programme is using interactive theatre to communicate better with its local communities. The performance, Za’al, Khadra and Green Apple, will be held at every camp in Jordan during May 2011. The play shows the importance of adopting healthy lifestyles in order to prevent and control diseases like diabetes, hypertension, cardiovascular and cancer.
UNRWA is implementing quality improvements to its services for Palestine refugees. These improvements are realised by adopting a comprehensive approach in responding to the needs of the refugees, and to address their conditions in general. The approach focuses on coordinating the efforts of all staff working in various programmes. Staff will give special care to family conditions, identify the real reasons behind sickness and address other problems such as family violence, drop out, low educational achievement, anaemia and controlling chronic diseases.
Emanating from this approach, the health programme is taking steps not restricted to diagnoses and giving medicine, but will also work to activate the role of the family and local community in facing health, economic and social challenges in their lives.
The project is funded by Al-Ahlyia Company for Micro-Enterprises and Specialized Centre for Fertility and Genetics.
UNRWA will implement new methods to improve health service delivery to refugees by focusing on:
- Better communication with refugees to learn about their disease patterns, risk factors, and satisfaction with the provided service, and to raise their awareness.
- Focusing on quality of service provided to beneficiaries by putting new tools into effect, such as an appointment system, which will increase the service-provider/patient contact time and reduce waiting times. The appointment system will be backed up with the queue system where every patient will be given a card with a number for them to know their turn. In addition, the patients’ files will be electronic in order to ease follow up for their conditions. Video tapes will be displayed in each clinic to give patients information on how they can best take care of their health.
- Building capacity of staff working at health centres, and enhancing team spirit.
- Increasing cooperation with other health service providers in order to enhance the primary healthcare.