‘We take into account the individual different needs of students, and those of persons with disabilities, as well as students’ social circumstances. It is our duty to cater for those different cases and needs. Our duty is to be fair with the students, and to provide our services to everyone equally and preserve quality without any discrimination among students.’ 

UNRWA teacher from the West Bank








The principle of impartiality dictates that humanitarian action shall be guided solely by the needs of individuals. It ensures that our response is based on objective assessments of need, prioritizing the most urgent cases of distress without discrimination. Impartiality recognises everyone has the same rights and the same obligations to respect the rights of others. Humanitarian assistance must, therefore, be proportional to the needs of each individual, without discriminating based on affiliation to any particular social group or category.

UNRWA is committed to reaching the most vulnerable Palestine refugees, in line with impartiality. For example, UNRWA’s health programme accords the highest priority to refugees with life-threatening illnesses who lack the necessary financial assets or insurance coverage to attain medical treatment. Similarly, the UNRWA gives particular focus to students who require targeted interventions, such as children with disabilities, children from poor backgrounds, children with additional psychosocial needs, and children who have experienced abuse, physical violence and exploitation.


Human rights and the humanitarian principles

The principle of impartiality recognises that everyone is entitled to the same rights, and that these rights should be protected and respected in an equal manner. In this way, a rights-based approach is fundamental to UNRWA’s work and are a central pillar of protection and principled humanitarian action.



  Staff Conduct
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