Independence means that humanitarian action must be autonomous from the political, economic, military or other objectives that any actor may hold with regard to areas where humanitarian action is being implemented.  At UNRWA, decisions about the humanitarian response are taken by its staff, based on assessments of how to best meet the needs of the affected population, and always with their best interests in mind. UNRWA assesses the humanitarian situation and takes its own decisions, free from interference or influence.

UNRWA has a rigorous regulatory framework and employs regular capacity building to ensure that staff members do not compromise UNRWA’s mission by acting on the behest of any outside parties.

‘It is very important for UNRWA to be an independent entity, so it can gain the trust of the refugees in the first place and for it to deliver its services in a highly transparent way to all individuals, without any exceptions or discrimination.’


UNRWA staff member, West Bank






  Staff Conduct
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