UNRWA Holds an Agency-Wide HRCRT Capacity- Building and Planning Workshop

05 January 2023
UNRWA Holds an Agency-Wide HRCRT Capacity- Building and Planning Workshop


From 12 to 15 December 2022, the Human Rights, Conflict Resolution and Tolerance (HRCRT) Education programme at the United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA)  held its Agency-wide HRCRT capacity-building and planning workshop in Amman, Jordan. The workshop, organised and facilitated by the Department of Education, targeted 15 HRCRT technical and administrative staff in all UNRWA fields of operations, including Lebanon, Syria, Jordan, the West Bank (including East Jerusalem), and Gaza. It aimed at strengthening the capacities of the UNRWA HRCRT support cadre to maintain Agency-wide coherence and consistency with the HRCRT programme and maximize its impact. The workshop was a key opportunity for UNRWA to take stock of the programme implementation and discuss ways for further improvements

Speaking at the opening ceremony, Mr. Moritz Bilagher, the UNRWA Deputy Director of Education, said, “The HRCRT programme is a key element of the wider Education programme in UNRWA. Therefore, we intend to further foster human rights education and school parliaments in all UNRWA schools, drawing from international best practices.” Mr. Bilagher also highlighted a key finding of the 2021 ALO-SAF study, where evidence showed that the  long standing UNRWA HRCRT Policy had a positive influence on academic outcomes.

As the discussions moved forward, the workshop participants shared their experiences and presented achievements, success stories, activities undertaken by school parliaments, challenges, opportunities, and updates regarding the HRCRT programme at the respective fields of UNRWA operations.

To further strengthen HRCRT programme and school parliaments, the workshop participants reflected on the current practices and improvement initiatives at the field level, learning from their experiences and identifying opportunities for innovative continuous improvement. They also discussed HRCRT budget distribution to schools and the importance of developing a guide for school parliament coordinators in this regard. On the subject of HRCRT programme monitoring and evaluation, the participants reviewed the process for collecting evaluation tools, proposed ways for enhancing HRCRT monitoring and evaluation, and discussed data analysis at the field level. They also agreed on their priorities for the 2023/2024 school year in light of these discussions.

Finally, the participants agreed on the necessity of keeping the HRCRT Programme as an Agency priority to continue empowering Palestine refugee students in realizing and exercising their rights, upholding human rights values, and contributing positively to their communities.





  • UNRWA teaches some 545,000 Palestine refugee students in more than 700 schools in Lebanon, Syria, Jordan, the West Bank (including East Jerusalem) and Gaza
  • Since 1999, the Agency has been working to enrich its education through the delivery of human rights education with the aim to promote non-violence, healthy communication skills, peaceful conflict resolution, human rights, tolerance and good citizenship.
  • In May 2012, the Agency endorsed its new Human Rights, Conflict Resolution and Tolerance (HRCRT) Policy to further strengthen human rights education in UNRWA.
  • Learn all about the UNRWA HRCRT Programme here
Background Information: 

UNRWA is the United Nations Relief and Works Agency for Palestine Refugees in the Near East.

The United Nations General Assembly established UNRWA in 1949 with a mandate to provide humanitarian assistance and protection to registered Palestine refugees in the Agency’s area of operations pending a just and lasting solution to their plight.

UNRWA operates in the West Bank, including East Jerusalem, The Gaza Strip, Jordan, Lebanon and Syria. 

Tens of thousands of Palestine refugees who lost their homes and livelihoods due to  the 1948 conflict continue to be displaced and in need of support, nearly 75 years on.

UNRWA helps Palestine Refugees achieve their full potential in human development through quality services it provides in education, health care, relief and social services, protection, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is funded almost entirely by voluntary contributions.


For more information, please contact:

Tamara Alrifai
UNRWA Spokesperson
+962 (0)79 090 0140
Juliette Touma
UNRWA Director of Communications
+972 54240 2753