UNRWA Launches New Registration Mobile Platform for Palestine Refugees

20 February 2023
Palestine refugees use the new eUNRWA mobile platform. © 2023 UNRWA Photo

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The United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) launches an interactive bilingual mobile platform (eUNRWA) to enhance registration services for Palestine refugees and other eligible persons within its fields of operation and beyond. 

Through eUNRWA, Palestine refugees and other eligible persons can:

  • View their individual and family registration information 
  • Submit registration applications for new descendants, marriages, divorces, deaths, and other amendments
  • Update their address and contact details
  • Track the status of their registration applications
  • Download their Family Registration eCard

The eUNRWA platform is a key pillar in the Agency’s Digital Transformation Strategy, and is governed by a rigorous data protection, security and privacy framework. It was developed by the UNRWA Eligibility and Registration Division within the Relief and Social Services Department (RSSD) and the Information Management and Technology Department (IMTD) in partnership with the United Nations International Computing Centre (UNICC). With thanks to the Government of Belgium for its vital contributions and support in delivering this service. 

The app is available now for download on Google Play and is coming soon to the App Store. For more information, please visit www.unrwa.org/eunrwa



Notes to Editors

  • UNRWA maintains active files of about 5.9 million registered Palestine refugees and over 750,000 other persons of concern who have been identified as eligible for UNRWA services according to its Consolidated Eligibility and Registration Instructions.
  • The registration records constitute the master database for the Agency’s management of all its human development and humanitarian services.  
  • The archived documentation materials dating back to 1948 are also a valuable historical resource, whose preservation is an integral part of the protection of Palestine refugee rights under international law.
  • UNRWA publishes on a quarterly basis a Registered Population Dashboard which displays the main characteristics of its registered population using interactive charts and tables.
Background Information: 

UNRWA is the United Nations Relief and Works Agency for Palestine Refugees in the Near East. The United Nations General Assembly established UNRWA in 1949 with a mandate to provide humanitarian assistance and protection to registered Palestine refugees in the Agency’s area of operations pending a just and lasting solution to their plight.

UNRWA operates in the West Bank, including East Jerusalem, The Gaza Strip, Jordan, Lebanon and Syria. 

Tens of thousands of Palestine refugees who lost their homes and livelihoods due to the 1948 conflict continue to be displaced and in need of support, nearly 75 years on.

UNRWA helps Palestine Refugees achieve their full potential in human development through quality services it provides in education, health care, relief and social services, protection, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is funded almost entirely by voluntary contributions.


For more information, please contact:

Juliette Touma
UNRWA Director of Communications
+972 54240 2753
Kazem Abu Khalaf
Head Field Public Information office in the West Bank