Depending on the type, complexity, size and value of a procurement exercise, common methods of solicitation include:
An RFQ is an informal invitation to submit a quotation, usually for goods/services/civil works at a value between US$500 and US$60,000.
Prices, and other commercial terms and conditions are requested and award is made to the lowest-priced technically acceptable offer.
An ITB is a formal invitation to submit a bid, usually associated with requirements that are clearly and concisely defined, with an estimated procurement value of US$60,000 or more. Normally price is the sole determinant in making an award. Where all technical criteria are met, award is made to the lowest bidder.
An RFP is a formal request to submit a proposal, usually associated with requirements for services, which cannot be clearly or concisely defined, with an estimated procurement value of US$60,000 or more.
Price is only one of several factors comprising the evaluation criteria. Award is made to the qualified bidder whose bid substantially conforms to the requirement set forth on the solicitation documents and is evaluated to be the lowest cost to UNRWA.
In some cases, exceptions to competition are made and direct contracting is used. This usually happens when a long-term agreement (LTA) is in place, either locally (at field office level) or internationally.
Evaluation is based on different factors, depending on the procurement method.
Price is the most important element.
RFPs require a technical evaluation, which is the main factor in whether the proposal will be accepted or declined.
UNRWA also evaluates offers (for goods, construction works, or services) on the following criteria:
To any contract and purchase order issued by UNRWA, the UNRWA General Conditions of Contract shall apply.
UNRWA procurement is decentralised, with the Chief of the Central Support Services Division ([email protected]) having ultimate responsibility for ensuring that procedures and awarded contracts comply with the UNRWA Regulatory Framework on Procurement.
CSSD headquarters oversees:
Its main tasks are:
Field Office CSSD carries out field-specific procurement under the delegated procurement authority of the Director of Field Office and the general guidance of the Chief, Central Support Services Division. Each field office also provides logistical support to its field programmes.
UNRWA, like other public-sector agencies and organisations, faces ethical challenges. The Agency promotes ethical conduct among its staff, based on common values.
The Agency has defined standards of behaviour and performance expected of its staff members by directly linking the Agency’s values to all elements of its work, and by making those standards an inherent part of its overall human resources management strategy.
As part of this overall strategy, the UNRWA Central Support Services Division in Headquarters Amman and in the Fields continuously seek and promote the commitment of their staff members to the UNRWA Staff Standards of Conduct.