Palestine refugee children playing on the street in a slum in the northern Gaza Strip. © 2017 UNRWA Photo by Rushdi Al-Sarraj.

In accordance with Organization Directive (OD) 14 on the internal oversight charter, this report provides an account of the works of the Department of Internal Oversight Services (DIOS) in 2018.

In accordance with the Charter, the mission of DIOS is to provide internal oversight services...

The first day of the 2018-19 school year in Sidon, Lebanon. © 2018 UNRWA Photo by Ahmad Mahmoud

The 2018 Annual Operational Report (AOR) describes progress made by UNRWA during the period, 01 January – 31 December 2018, towards the attainment of the strategic outcomes set out in the Agency’s Medium Term Strategy 2016-21 (MTS). Building on efforts to harmonize results reporting and...

Palestinians demonstrators gather in Khuza’a on the Gaza side of the border fence between Israel and the Gaza Strip during the Great March of Return demonstration on 6 April 2018. © 2018 Photo Courtesy of Mahmoud Bassam

Palestine refugees make up two-thirds of the population of Gaza of nearly 2 million people. Between 30 March 2018 and 15 March 2019, the Great March of Return demonstrations (GMR) resulted in the largest number of injured persons since the 2014 hostilities. Among the casualties of the first year...

2018 UNRWA Photo by Carlos Pérez Osorio

The registered Palestine refugee population was about 5.4 million at the end of 2018. Out of these, the number of refugees accessing UNRWA health services (the ‘served population’) was about 3.0 million, equivalent to 55 per cent of the registered population. These refugees were served by 3,156...