UNRWA started, in 2009, to develop an electronic health records (e-Health) system. The primary aim for introducing the e-Health system was to improve the quality of health services, to respond to the increasing workload, and the rise in the prevalence of NCDs. The e-Health system was developed in-house, based on the Family Health Team approach, as a web-based and patient-centred digital system to support UNRWA’s health services for common illnesses, maternal and child health, NCDs, laboratory and pharmacy. By the end of 2019, the e-Health system was rolled out in 137 HCs, of which 100% are paperless. The e-Health system helps to generate reports at health centre’s level that can be consolidated to obtain field level and at headquarters level reports as needed. It stores the electronic health records of about 3.2 million beneficiaries, and it enables the management of around 8.7 million patient visits per year.
