The UNRWA Strategic Plan 2023-28 articulates the Agency’s ambition to deliver services that address the evolving human development and protection needs of Palestine refugees. It provides the principles and priorities that will guide UNRWA’s work over this period, as part of a drive to modernize operations and management practices and broaden opportunities for Palestine refugees. The plan captures lessons learned from the COVID-19 pandemic and major programmatic and management reforms of recent years, as well as internal reflection and recommendations from external evaluations. It incorporates ongoing exploration of opportunities for innovation across programmes and operations, and for new models of resource mobilization.
