The five geographical fields where UNRWA operates experienced a variety of challenging developments. Despite these challenging environments, UNRWA successfully maintained its operations on the ground, serving the five million registered Palestine refugees who depend on us more than ever before. Continued support from the World Health Organization (WHO) as a strategic partner remains indispensable and allows UNRWA to ensure that its beneficiaries receive the highest standards of life-saving health care services.
UNRWA’s work has been enhanced by the almost completed transition to the Family Health Team: a person-centred, holistic, primary health care model that is now the new norm at its health centres. More than half of the health centres now operate without paper, using electronic medical records through our e-health information system. UNRWA also developed a new mid-term strategy for 2016-2021 which will serve as a roadmap for upcoming priorities, including aligning the Agency’s protection strategy with international standards, and ensuring higher quality of health care for families.